A Hillrom service technician performs maintenance on a Hillrom bed

SmartCare™ Services

Equipment Maintenance and Repair


Your patients rely on our equipment to help keep them safe and comfortable. And you can rely on us to keep it in top condition. We’ll make sure your equipment gets the proper service so you can focus on your patients. With Hillrom SmartCare Service plans, you can:

  • Tap into our network of 1,000+ service techs with more than 140 service centers across the US
  • Maximize the life of your products while reducing downtime and interruptions in care
  • Provide a safe environment that complies with local and national accreditations and regulations
  • Access remote technical support, OEM replacement parts, documentation, special discounts and much more
An illustrated map of the United States highlights the many Hillrom service center locations
A Hillrom service technician holds a tablet while inspecting a Centrella® Smart+ Bed

Technical Support

24/7 remote support

When a product issue has you stumped, or your service team needs help with parts or repairs, our experts are here for you—24/7. Remote technical support is included with products still under warranty and service plans. (Fees may apply.)

  • For beds, stretchers and lifts, call 1.800.445.3720
  • For patient monitors, diagnostic cardiology, vision screening and diagnostics devices and other Welch Allyn products, call 1.800.535.6663..
  • For surgical tables, lights and booms, call 1.800.445.3720.

Ready to begin?

So are we. Have one of our service representatives contact you. Or give us a call at 800.445.3730.